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  • Writer's pictureLeigh Oliver

How we protect your personal information



In the wake of several high-profile cases in Australia where customers' personal data has been stolen, we would like to reassure our clients that we employ a number of techniques to keep our systems secure. For the tech geeks out there, here are some of the ways in which we look after our clients' data:

  • All systems, applications, and supporting infrastructure that collects, processes, or stores personal information are segregated from the rest of the network.

  • We use firewall technology at all internet points of presence and have formal firewall configurations.

  • Netwest (our IT outsourced service provider) has a patch management policy that enables us to implement critical patches within 30 days.

  • We are one of 8 companies in Australia that are SMPS certified. https://www.strata.community/practice-standard This gives our clients peace of mind that we have met and continue to meet standards around how we store and back up data.

  • As an additional protection, Abode Strata maintain Cyber insurance with Agile Underwriting and comply with the requirements as set out in the SMPS policy above.

  • We have a Firewall installed on all external gateways, automatic system updates switched on and active via Cisco

  • Our cloud hosting provider, back-up your critical data at least once per month and store these backups in a location separate from our physical premises e.g. segregated from our network. We have also tested our backup recovery and can recover all our business-critical data and systems within ten (10) days

  • We have anti-malware software (Trend Micro Worry-Free Business) installed and enabled on all endpoint devices such as desktops, laptops, and servers (excluding database servers) and it is updated at least daily

  • All bank account payments require 2FA from a Director with a Vasco remote handheld digital security device.

  • Property IQ software requires MFA to log in.

  • Arcserve SaaS Backup – which allows us to back up our critical data at least once per month and stores these back-ups in a location that is separate from our physical premises i.e segregated from our network.

And we won't stop there - as technology moves forward, so will we! 🔒

If you have any further suggestions to improve our security for your sake, please let us know!

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